“Penerapan Kota Cerdas Melalui Citizen Relation Management Dalam Pelayanan Publik: Application of Smart Cities through Citizen Relations Management”. Journal of Political Issues 1, no. 2 (Januari 30, 2020): 125–133. Diakses Juni 11, 2026. https://www.jpi.ilmupolitik.ubb.ac.id/index.php/JPI/article/view/15.