Penerapan Kota Cerdas melalui Citizen Relation Management dalam Pelayanan Publik: Application of Smart Cities through Citizen Relations Management. Journal of Political Issues, [S. l.], v. 1, n. 2, p. 125–133, 2020. DOI: 10.33019/jpi.v1i2.15. Disponível em: https://www.jpi.ilmupolitik.ubb.ac.id/index.php/JPI/article/view/15. Acesso em: 11 jun. 2026.